Privacy Policy

Effective Date: 11 September 2025

At Visual i, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, or marketing activities. Please read carefully to understand how your data is handled in line with UK GDPR and other applicable data protection laws.

What Personal Information Do We Collect?

When you visit our website, contact us, or use our services, we may collect:

• Personal Information: Name, email address, phone number, company name, billing details.
• Technical Information: IP address, browser type, device details, and website activity.
• Marketing & Preference Data: Engagement with our ads, campaigns, and services.
• Communication Data: Forms, messages, or inquiries submitted on our site.

When Do We Collect Information?

We collect information when you:

• Fill out a form on our website.
• Sign up for newsletters or updates.
• Request a quote or service.
• Engage with our ads, surveys, or campaigns.
• Contact us via email, phone, or live chat.

How Do We Use Your Information?

We may use the information we collect to:

• Deliver and improve our digital marketing services.
• Respond to inquiries and provide customer support.
• Personalise ads, content, and website experiences.
• Send service updates, newsletters, or offers (with your consent).
• Analyse website traffic, performance, and campaign success.
• Comply with legal, tax, or regulatory obligations.

How Do We Protect Your Information?

Your data is stored on secure systems and is only accessible by authorised personnel with special access rights. We use:

• Secure Socket Layer (SSL) encryption.
• Firewalls and malware protection.
• Regular monitoring of our hosting and servers.

All transactions are processed through secure third-party providers. We do not directly store sensitive payment data.

Do We Use Cookies?

Yes. Cookies are used to enhance your experience by remembering preferences and analysing website traffic. They help us:

• Understand visitor behaviour.
• Improve website performance.
• Deliver targeted ads and marketing campaigns.

Cookie Control: You can disable cookies via your browser settings. However, some site features may not work correctly if cookies are turned off.

Third-Party Disclosure

We do not sell or trade your personal information. We may share data with trusted third parties, such as:

• Hosting providers and IT support services.
• Analytics and advertising platforms (e.g., Google, Meta).
• Legal authorities when required by law.

These partners are required to keep your data confidential.

Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices or content.

Google & Advertising Partners

We may use Google Ads, Analytics, and other platforms that rely on cookies to measure ad performance and improve campaigns. Google, as a third-party vendor, uses the DART cookie to serve ads based on your activity.

You can control ad preferences through:

• Google Ad Settings
• Network Advertising Initiative Opt-Out

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from minors.

Your Rights (UK & EU Users)

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Request corrections or deletion.
• Withdraw consent to marketing.
• Object to or restrict data processing.
• File a complaint with the Information Commissioner’s Office (ICO)..

Data Retention

We only retain your personal information for as long as necessary to fulfil business, legal, or contractual obligations.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a new Effective Date.