Last Updated: April 2026

These Terms and Conditions (“Terms”) govern the provision of services by Visual i (“we”, “us”, “our”) to the Client (“you”, “your”). By instructing us to provide services, you agree to be bound by these Terms.

1. Scope of Services
1.1. We provide digital services including, but not limited to, SEO, SEM, Website Development, Software Engineering, and Cyber Security.
1.2. Scope, deliverables, timelines, and fees are defined in a Proposal, Quotation, or SLA.
1.3. Additional work outside scope will incur extra charges.

2. Client Obligations
2.1. You must provide all required information and access.
2.2. You confirm materials provided do not infringe third-party rights.
2.3. We are not responsible for delays caused by you.

3. Fees and Payment
3.1. Project Work: 50% non-refundable deposit required.
3.2. Retainers: Monthly advance payment within 7 days.
3.3. Late payments may result in suspension and interest charges.
3.4. Fees exclude VAT unless stated.

4. Revisions and Approvals
4.1. Includes 2–3 revision rounds unless agreed otherwise.
4.2. Extra revisions are chargeable.
4.3. Feedback required within 5–7 days.

5. Project Timelines
5.1. Timelines are estimates.
5.2. Delays from client may pause project and billing continues.

6. Intellectual Property
6.1. Ownership transfers after full payment.
6.2. We retain ownership of frameworks and backend systems.
6.3. License granted for usage where applicable.
6.4. We may showcase work in portfolio.

7. SEO and Marketing Disclaimer
7.1. No guarantee of rankings or results.
7.2. Third-party platforms are beyond our control.
7.3. We are not liable for external changes.

8. Third-Party Services
8.1. Services may involve third-party tools.
8.2. We are not responsible for their performance.
8.3. Third-party costs are your responsibility.

9. Data Protection
9.1. Both parties comply with UK GDPR.
9.2. See Privacy Policy for details.

10. Confidentiality
10.1. Confidential information must be protected.
10.2. Obligation continues after termination.

11. Cyber Security and Hosting
11.1. We apply standard security practices.
11.2. No system is 100% secure; no liability for breaches.

12. Termination
12.1. 30 days’ notice for ongoing services.
12.2. Completed work must be paid.
12.3. Immediate termination for breach or non-payment.

13. Limitation of Liability
13.1. Liability not excluded where unlawful.
13.2. No liability for indirect losses.
13.3. Liability capped at fees paid.

14. Force Majeure
No liability for delays caused by uncontrollable events.

15. Non-Solicitation
No hiring our staff during contract + 6 months after.

16. Governing Law
Governed by laws of England and Wales.

17. Amendments
Terms may be updated and published on website.